(4.4 / 5)2449+ Ratings

Mountain Warehouse Reviews

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Overall Rating

4.4

11 Reviews

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About Mountain Warehouse

Mountain Warehouse has been in the business of developing outdoor clothing and equipment since 1997. Their passion for the outdoors is evident in the quality products they offer for all the family. While they do carry a curated selection of 3rd party brands, most of their products are designed and produced in-house, exclusively for them. This allows them to offer high-quality products at competitive prices across their range.

With stores located across Europe, the United States, Canada, and New Zealand, Mountain Warehouse has a growing family of over 5 million customers worldwide. Their team is always available to offer straightforward advice on planning your next adventure, whether it's exploring the world or closer to home.

Mountain Warehouse Pros & Cons

Pros:

Affordable Prices: Mountain Warehouse offers products at prices up to 50% lower than equivalent products.
Variety of Deals: The website frequently offers buy one get one free deals and other promotions.
Return Policy: Customers can return or exchange products at their stores.
Secure Payment Methods: The website supports payment methods with a "money-back guarantee" such as Alipay, Mastercard, PayPal, and Visa.
SSL Certificate: The site has a valid SSL certificate, ensuring data encryption between the browser and the website.

Cons:

Customer Service Issues: Many customers have reported problems with customer service, including long response times and unhelpful support.
Delivery Issues: There have been complaints about delayed deliveries and unexplained delays in receiving orders.
Product Quality Concerns: Some customers have reported receiving low-quality products, such as poorly made sleeping bags and water bottles.
Return Process Difficulty: The refund process has been described as difficult, and some customers have experienced issues with returns and refunds.
Mixed Trust Score: While ScamAdviser considers the website legit and safe, it also notes some negative aspects such as the unworking email address of the technical contact and the lack of transparency about the website owner's identity.

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Mountain Warehouse Customer Reviews (11)

0/5

Stephanie Cash

Verified Buyer

Feb 17, 2023

Jade Garvan

Verified Buyer

Feb 16, 2023

Stanley Cuffie

Verified Buyer

Feb 16, 2023

Patrick Nussbaum

Verified Buyer

Feb 16, 2023

Giselda Bergamaschi

Verified Buyer

Feb 15, 2023

Sandra Peters

Verified Buyer

Feb 15, 2023

Laure Wagemans

Verified Buyer

Feb 14, 2023

Alexandra Pugh

Verified Buyer

Feb 13, 2023

Isabelle Ryan

Verified Buyer

Feb 13, 2023

Thomas Moore

Verified Buyer

Feb 12, 2023

Mountain Warehouse Customer’s Q&A

No question yet

Mountain Warehouse Features and Benefits

Key Features and Benefits of MountainWarehouse.com:

Wide Range of Products:
- Outdoor Clothing and Equipment: MountainWarehouse.com offers a curated selection of products, including hiking boots, waterproof jackets, camping gear, and skiwear, catering to various outdoor activities and weather conditions.
User-Friendly Online Shopping Experience:
- Intuitive Interface: The website is designed for easy navigation, with detailed product descriptions and high-resolution images to help customers make informed purchase decisions.
- Filters and Sorting Options: Features like specific size, color, and price range filters streamline the search process, making it easier to find the perfect product.
Exceptional Customer Service:
- Knowledgeable Team: The customer service team is always ready to answer questions or address concerns about products or services.
- Hassle-Free Returns Policy: Customers can return items within 30 days (60 days in the US) if they are not satisfied, with the option to return items at stores or via the warehouse.
Competitive Pricing and Promotions:
- Reasonable Prices: MountainWarehouse.com offers high-quality products at competitive prices without compromising on quality.
- Regular Promotions: The website frequently runs promotions and discounts, allowing customers to save even more on their purchases. Customers can also sign up for the newsletter or follow social media platforms to stay updated on the latest deals.
Extended Aisle Ordering and POS-Based Loyalty Sign-up:
- Extended Aisle Ordering: This feature supports home delivery ordering through a single mobile POS process, available for both Mountain Warehouse and Neon Sheep brands.
- POS-Based Loyalty Sign-up: Customers can sign up for loyalty programs at the POS using a simple tablet, driving customer email acquisition.

These features and benefits collectively make MountainWarehouse.com a one-stop shop for all outdoor enthusiasts, providing a seamless shopping experience with high-quality products and excellent customer service.

Mountain Warehouse Pricing

Mountain Warehouse offers a Lowest Price Promise which guarantees that customers get the lowest prices on Mountain Warehouse products. Here are the key points:

Price Matching: If you find the same product at a lower price on a competitor website, Mountain Warehouse will match the difference and give you a 10% discount before you buy online.
Post-Purchase Price Matching: If you buy online and then find the same product at a lower price on a competitor website, Mountain Warehouse will refund the difference and give you 10% off your next purchase within 30 days of the original purchase.
Conditions for Price Matching: The competitor price must be for the same product, color, season, size, new, and in stock. It must also be publicly advertised online and not include any personal, volume, or voucher-type discounts.

For more detailed information, you can visit their Price Promise page.

About Mountainwarehouse.com Payment Method?

Mountainwarehouse.com accepts the following payment methods: Visa, Visa Debit, Visa delta, Mastercard, Maestro, PayPal, Apple Pay, and Google Pay. Please note that the prices displayed on the site are quoted in American dollars and payments can be made in American Dollars only. Taxes, at the appropriate rate, may be added to the price of the goods in accordance with the laws of the State, Territory or Country to which your order is delivered. When returning a product, the monetary refund will only be issued to the original method of payment. Proof of purchase can either be your order confirmation or dispatch note if purchased online or your e-receipt or physical receipt if purchased in store. If you do not have your proof of purchase, a monetary refund will not be given.

Mountain Warehouse FAQs

Mountain Warehouse Alternatives

The top 10 mountainwarehouse.com alternatives, based on their affinity to mountainwarehouse.com in terms of keyword traffic, audience targeting, and market overlap, are:

Go Outdoors - With 2.4M visits in October 2024, it is the top competitor.
SnowAndRock - With 311.9K visits in October 2024, it ranks second.
Decathlon - With 5.8M visits in October 2024, it ranks third.
Ellis-Brigham - With 316.3K visits in October 2024, it ranks fourth.
SportPursuit - With 3.3M visits in October 2024, it ranks fifth.
REI Co-op - Known for its extensive gear collection and customer service.
Backcountry.com - Offers a lot of technical gear and has a strong brand selection.
Evo.com - Specializes in gear for skiers, snowboarders, and mountain bikers.
Public Lands - Offers value pricing and a big selection of outdoor gear.
Amazon.com - Provides a wide selection of outdoor gear with competitive pricing.

These alternatives offer a range of outdoor gear and clothing, catering to various needs and preferences.

When will I get my refund?

Your return and refund will be processed within 14-21 days after you have sent your return.

How can I return a Mountain Warehouse item?

You can return items to Mountain Warehouse for free through any of the following ways: In-person at any of Mountain Warehouse stores; Via the 24/7 InPost Locker on their online portal; Through their online courier service.

Can I change or cancel my Mountain Warehouse order?

Once you have placed an order, it cannot be changed or cancelled as Mountain Steals' warehouse team swiftly picks and packs your items.

How can I track my Mountain Warehouse order?

Your dispatch confirmation email will contain a tracking number and a link to the courier website where you can track your parcel. If you can't find it, please check your junk or spam folders.

What if my delivery is delayed?

Mountain Warehouse promises to deliver your order within the specified time frame. If it is delayed, please contact them with your order number and they will refund any delivery costs to you.

Mountainwarehouse.com Return Policy?

Mountainwarehouse.com has a return policy that allows customers to return products within 30 days of purchase for an exchange or a refund. Items can be returned to any of their stores or back to their warehouse.

As for the shipping policy, Mountainwarehouse.com offers Standard Shipping and Express Shipping. The standard shipping is free for all orders $75 or more. The delivery time varies depending on the location, ranging from 3-5 days to 4-10 days. Express Shipping is a tracked service, delivered in 2-3 Business Days, with the cost varying based on the location. Please note that due to limitations in shipping logistics, Mountain Warehouse reserves the right to apply additional shipping charges for oversize or bulk orders.

About Mountainwarehouse.com Prices and Cost?

Mountain Warehouse is a popular outdoor retailer that offers a wide range of outdoor clothing and equipment. The prices vary depending on the product, with softshell jackets starting from $16.99 and dresses from $12.99. They also have a bargain store where you can find a selection of outdoor clothing & equipment for $10 or less. In addition, Mountain Warehouse offers a Lowest Price Promise, which guarantees that you always get the lowest prices and biggest savings when you shop at Mountain Warehouse. If you find the same product at a lower price on a competitor website, they promise to match the difference and give you a 10% discount. This applies even if the competitor’s price is lower after you add shipping costs. If you buy online from Mountain Warehouse and then find the same product at a lower price on a competitor website, they promise to refund the difference and give you 10% off your next purchase. This applies up to 30 days from the date you buy online at Mountain Warehouse. The prices displayed on their site are quoted in American dollars and payments can be made in American Dollars only. Taxes, at the appropriate rate, may be added to the price of the goods in accordance with the laws of the State, Territory or Country to which your order is delivered. Please note that this Price Promise applies only to Mountain Warehouse products and does not include other brands available on the Website. Mountain Warehouse reserves the right to withdraw the Price Promise at any time. If you want to request a price match, you can follow the steps provided on their website. Please note, their Customer Service Team cannot process a price match request unless you follow the steps including a screenshot of the competitor page with the lower priced product. Their Customer Service Team responds to price match requests as quickly as possible. All emails are replied to even if an invalid request has been made. When the team makes a refund, Taxes are not something they can assist or advise you with. If you need more information, please visit their website.